999cuxi Privacy Policy – Personal Data Protection for Malaysia Users

999cuxi collects several types of information while you use our platform. This collection is necessary to provide a secure service, comply with legal requirements, and ensure the best experience for all users.

Personal Information You Provide:

• Full name, date of birth, and ID card number (for KYC verification)
• Email address and mobile phone number
• Residential address and postcode
• Bank account or e-wallet details for deposit and withdrawal purposes
• Account password (stored in hashed form and unreadable by anyone)

Automatically Collected Information:

• IP address, device type, and operating system used
• General location data (country/region, not precise location)
• Account activity records including login, wagering, wins, deposits and withdrawals
• Cookies and similar tracking technology data to improve user experience

All collected information is stored on secure servers with 256-bit SSL encryption. 999cuxi will never ask you to provide your account password via email or phone call. If you receive such a request, it is a fraudulent attempt and should be reported to our support team immediately.

The personal data we collect from you is used for lawful and transparent purposes. 999cuxi will not sell or rent your personal data to third parties for marketing purposes.

Purpose of Data Use:

• Operate and manage your account on the 999cuxi platform
• Process financial transactions (deposits, withdrawals, winnings payments)
• Conduct identity verification (KYC) to comply with AML (Anti-Money Laundering) regulations
• Provide customer support and respond to your inquiries or complaints
• Send important notifications relating to your account, promotions, or changes to terms
• Detect and prevent fraud, money laundering, and any misuse of the platform
• Comply with legal obligations and regulatory body requirements
• Analyze usage patterns to improve our services and user experience

We only use your data to the extent necessary for the purposes stated above. If we wish to use your data for any other purpose, we will obtain your consent first.

999cuxi takes a very cautious approach to data sharing. In general, we do not share your personal information with external parties. However, there are certain situations where data sharing is necessary or required by law.

All third parties that receive your data are bound by strict confidentiality agreements and are only permitted to use it for the specific agreed purposes. They are not allowed to use your data for any other purpose or share it with further parties without our consent.

Protecting your data is more than a technical responsibility — it is a core commitment 999cuxi. We continuously invest in the latest security infrastructure to ensure your data remains safe at all times.

• 256-bit SSL encryption on all communications between your device and our servers
• Passwords stored in bcrypt hashed format that cannot be decrypted by anyone
• Two-factor authentication (2FA) is available and encouraged for all accounts
• Real-time monitoring of suspicious activity 24 hours a day, 7 days a week
• Regular penetration testing conducted by independent security experts
• A comprehensive incident response plan in the event of any security breach
• Staff access to user data is limited strictly to those who genuinely need it

While we take all reasonable steps to protect your data, no security system in the world can be guaranteed 100% breach-proof. Should any security breach occur that affects your data, 999cuxi will notify you promptly via email or in-account notification.

999cuxi uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login and secure sessions. Cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform for continuous improvement.
• Functional Cookies: Save your preferences such as language and display settings for your convenience.
• Security Cookies: Used to detect and prevent fraudulent activity and to protect your account.

You can manage your cookie settings through your web browser settings. Disabling certain cookies may affect platform functionality. Please note that third-party cookies from our service providers (such as payment processors) may also be used during your use of the platform.

As a user 999cuxi, you have several important rights regarding your personal data. We respect these rights and will process any valid request within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete data
• Right to Erasure: Under certain circumstances, you may request that your data be deleted (subject to legal obligations)
• Right to Restrict Processing: You may request that we restrict the use of your data in certain circumstances
• Right to Object: You may object to the processing of your data for direct marketing purposes
• Right to Data Portability: You may request your data in a machine-readable format

To exercise any of the rights above, contact our support team via live chat or email at [email protected]. We will process your request within 30 business days. In complex cases, this period may be extended with notice to you.

999cuxi only retains your personal data for as long as necessary for the purposes stated in this policy, or as required by applicable law.

• Active account data is retained for the duration your account remains active on the platform
• After account closure, financial data and transaction records are retained for a minimum of 7 years for AML legal compliance purposes
• Security activity logs are retained for 2 years for investigation purposes if required
• Marketing data and communication preferences are deleted within 90 days after you withdraw consent

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it can no longer be linked back to you.

999cuxi reserves the right to update or amend this Privacy Policy from time to time in line with changes to laws, technology, or our business operations.

When significant changes occur, we will notify you via in-platform notifications, an email to your registered address, or a prominent notice on our website homepage. The "Updated" date at the top of this page will always reflect the latest version of the policy.

Continued use of the platform 999cuxi after a policy change is considered acceptance of the updated terms. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.